Voss Digital Ltd
Registered in England & Wales
Company No. 16833133 | VAT No. 506156314 | ICO: ZC049045
29 Lindale Road, Newcastle upon Tyne, NE4 9UN
Last Updated: December 2025
These Terms & Conditions apply to all goods and/or services commissioned by the Client (Person, Company, Partnership, Organisation or body) from Voss Digital Ltd (hereinafter "the Company") by form of an on-screen, printed or verbal order. Where the Company has presented the Client with a digital or printed proposal, this becomes the order, covering the scope of the commission, deadlines, fees payable etc.
In the event that these standard Terms & Conditions do not meet the Client's requirements, the Company can offer tailored Terms and Conditions as drafted by a specialised law firm, for which all costs will be met by the Client.
The Company reserves the right to modify these Terms & Conditions at any time, effective upon posting of an updated version on the website (vossdigital.co.uk). Continued use of services after such changes shall constitute your consent to such changes.
By placing a commission with the Company, you confirm acceptance of these Terms & Conditions, which will remain valid indefinitely until officially terminated by written request and mutually agreed by both parties and subject to payment in full of all outstanding invoices and contractual agreements. Terms & Conditions stipulated on the Client's Order Form shall be regarded as void if they conflict with these Terms & Conditions.
The Company agrees to provide the services outlined during normal business hours of Monday to Friday, 9:00am – 5:00pm. No provision or agreement has been made or offered to provide services outside of these hours unless by prior arrangement.
Full payment of the total invoice is due within 30 days of the date of invoice, unless otherwise agreed in writing. A 1.5% monthly service charge is payable on all overdue invoices. Payments will be credited first to late payment charges and next to the unpaid balance.
Whilst any payment due under the agreement remains outstanding, the Company shall be entitled at sole and absolute discretion to withhold provision of any goods or services otherwise obliged to be provided under the agreement.
All payments by cheque, banker's draft or money order must be made in pounds sterling and made payable to Voss Digital Ltd.
For Client charges that attribute an exchange rate, the Company reserves the right to amend fees to incorporate both the latest rate and any related credit card charges (factoring fee).
The Company reserves the right to charge expenses and additional costs arising from additions, substantive changes and amendments to designs and development code made by the Client to the original order, on top of any previously agreed fee, after two sets of amendments.
Any additional changes after two sets of amendments will be charged at the hourly rate of £75 per hour (minimum charge of 1 hour applies).
For website launches, once a website has gone live, any subsequent change requests will be charged at the hourly rate of £75 per hour (minimum charge of 1 hour applies).
System issues that arise after the first calendar month of a website going live will also be charged at the hourly rate of £75 per hour (minimum charge of 1 hour applies). These can also be covered by an agreed Maintenance Contract (which are subject, in turn, to their own Terms & Conditions).
The Company will undertake commercially reasonable efforts to perform the services within the deadlines agreed within the commission but cannot be held responsible for any loss or damages resulting from the Client's delay at any stage of the commission.
The Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner:
The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork supplied for inclusion in artwork or online materials are rightfully owned by the Client, or that the Client has explicit permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend the Company from any claim or suit arising from the use of such elements supplied by the Client.
The Company will process personal data in accordance with the UK GDPR and Data Protection Act 2018. Where the Company processes personal data on behalf of the Client, a separate Data Processing Agreement will be provided.
The Company will not use Client data for purposes other than those agreed with the Client.
Full details of how we collect, use, and protect personal data are set out in our Privacy Policy, available at vossdigital.co.uk/privacy-policy.
All displays or publications of the commission shall bear accreditation and/or copyright notice in the Company's name in the form, size and location as incorporated or directed by the Company. The Company retains the right to reproduce, publish and display the commission in portfolios both online and offline, and in galleries, design periodicals and other media or exhibits for the purpose of recognition of creative excellence or professional advancement.
The Client agrees that the Company may refer to the Client and the services provided and reproduce the Client's logo(s) in connection with marketing and promotional activities to third parties only with the Client's consent.
Either party, subject to the other's reasonable approval, may describe its role in relation to the commission and, if applicable, the services provided to the other party on its website and in other promotional material and, if not expressly objected to, include a link to the other party's website.
To the fullest extent permitted by law, the Company's total liability to the Client for any loss or damage arising from or in connection with these Terms & Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by the Client for the specific commission giving rise to the claim.
The Company shall not be liable for:
Nothing in these Terms & Conditions excludes or limits the Company's liability for:
While the Company endeavours to carry out all commissions to the highest standards of professionalism and care, the Company excludes liability for loss or damage caused by any inaccuracy, omission, delay or error in the production of designs, artwork for print, digital or any other form, except where such loss or damage is caused by wilful misconduct or gross negligence.
The Company accepts no liability for loss or damage to Clients' artwork, photos, or products supplied for use on a commission, whether the loss or damage results from negligence or otherwise. Clients are advised to maintain copies and insurance for all materials supplied.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, pandemic, epidemic, strikes, lock-outs, accidents, war, terrorism, fire, flood, power failures, breakdown of equipment or machinery, or shortage or unavailability of raw materials from a natural source of supply. The Company shall be entitled to a reasonable extension of obligations in such circumstances.
Prior to cancellation of a commission by a Client, the Company shall be given time (10 working days) to remedy any dissatisfaction by the Client or breach of the order.
Cancellations of commissions must be made in writing within three days of viewing designs or artwork and will be subject to a charge based on work completed at the hourly rate of £75 per hour.
If expenses have been incurred in respect of additional third parties including but not limited to freelance design and artwork, copywriting, commissioned illustrations and photography, stock photography, software, domain name registration, web space and internet connection, they will be subject to payment by the Client. Where possible, third-party products will not be purchased until the design has been approved.
All creative works, documents, designs, source files and final artworks (for both printed and web use) created by the Company remain the intellectual property of the Company and are copyright protected and cannot be reproduced without written consent.
Should the Client become insolvent, sell or transfer ownership, the Company maintains intellectual property rights over all works commissioned, unless assigned by mutual agreement in writing.
The placing of an order by the Client to another third party, person or agency constitutes a guarantee that the necessary authority and permission has been obtained from the Company in respect of the creative works, documents, designs, source files and final artworks for a single, specified use. The Client must indemnify the Company in respect of all actions, proceedings, costs, demands and claims arising from any such breaches.
The Company cannot offer free exclusivity to any client or industry sector unless a previously agreed written contract has been accepted by both parties.
Unless otherwise agreed in writing, either party is entitled to terminate an exclusive agreement at any time by giving no less than three months' written notice to the other.
If the Client terminates an exclusive contract prior to the expiry of the three-month notice period, the Company shall be entitled to invoice the Client for the balance (if any) of current allocated and scheduled work, together with an agreed sum for each remaining month of the three-month notice period, which amount the parties agree represents a genuine pre-estimate of the losses likely to be incurred in such circumstances, or to the end of the agreed year, whichever is less.
The Company reserves the right to assign work to other web designers, developers, designers, photographers, videographers or other specialist subcontractors. The Company remains responsible for the quality and delivery of all subcontracted work.
The Company can make no representations, warranties or guarantees in respect of the Client's internet marketing programme, its functionality, performance or results. The Company cannot guarantee success through website optimisation or undertaking an SEO or PPC campaign. The Company makes no guarantees that any specific search engine will accept or list the Client's website and can take no responsibility for misrepresentation of the Client's company by a third party.
The Company will endeavour to ensure downtime on the web or other interactive solutions is kept to a minimum based on industry standards but cannot be held accountable or responsible for any loss of potential revenue resulting from such occasions.
Where relevant, the Company can recommend partnerships with third parties such as hosting companies and payment providers. For specific details, please refer to your individual Hosting Agreement for full terms and conditions.
Requests for maintenance and updates are to be made in writing by the Client via email and are completed at the hourly rate of £75 per hour, unless an agreed Maintenance Contract is already in place (which are subject, in turn, to their own Terms & Conditions).
Campaign additions and maintenance will be undertaken with prior agreement and charged at the hourly rate of £75 per hour.
The Company uses Google Analytics and Google Search Console to produce website statistics. The Company will set up Google Analytics and Google Search Console in an existing Google account or set up a new account as required by the Client.
Statistical reports will be supplied with prior agreement as part of a specific job or Maintenance Agreement. Otherwise, report generation and analysis/feedback will be charged at the hourly rate of £75 per hour.
The Company uses trusted email marketing software for the purpose of sending emails to opt-in data lists only. The Company does not send bulk emails to third-party/purchased data lists and will inform the Client if supplied data is in breach of regulations.
The Company adheres to email marketing best practices and complies with the Privacy and Electronic Communications Regulations 2003 (PECR) and all applicable UK email marketing legislation.
Where the Company uses third-party software for an e-commerce solution, the Company cannot be held accountable or responsible for any loss of potential revenue resulting from any software failure. Third-party software is subject to its own terms and conditions.
For payment transactions, the Client is solely responsible for all aspects of security, confidentiality and data control as agreed between them and their payment provider.
The Company uses a number of software technologies for CMS solutions based on the Client's requirements. Once the Client's CMS website has been uploaded to a live server and deemed complete, it is then the Client's own responsibility to undertake website maintenance and updates, unless a Maintenance Agreement has been set up.
Any further additions will be pre-agreed and charged at the hourly rate of £75 per hour.
Where necessary, the Company will work with third-party Software Technology Providers with the mutual agreement of the Client. Many of these third-party Software Technology Providers have their own set of Terms & Conditions, and it is the responsibility of the Client to ensure they are compliant with these for the duration of the commission.
The Company relies on third-party ISPs for website hosting, and these services may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications, including but not limited to malware, spyware, ransomware or other malicious software or external threats.
The Company is not responsible for any delays, delivery failures or other damage resulting from such problems, except where caused by the Company's gross negligence or wilful misconduct.
The Company adheres to UK GDPR guidelines and the Data Protection Act 2018. The Company acts according to Client requests and direction.
Where the Company processes personal data on behalf of the Client as a data processor, a separate Data Processing Agreement compliant with UK GDPR requirements will be executed.
These Terms & Conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability shall not affect the remainder of the Terms & Conditions, which shall continue in full force and effect.
These Terms & Conditions, together with any proposal or order confirmation, constitute the entire agreement between the parties and supersede all prior agreements, understandings and arrangements between the parties, whether oral or written.
All notices under these Terms & Conditions shall be in writing and sent to:
Voss Digital Ltd
Company Number: 16833133
29 Lindale Road
Newcastle upon Tyne
NE4 9UN
Or to such other address as may be notified in writing from time to time.
In the event of any dispute arising from these Terms & Conditions, both parties agree to attempt to resolve the matter through good faith negotiation before pursuing legal action.