ServicesMaintenance & Support
Secure, reliable and up to date.
Ongoing support for the sites and applications we build, and for ones we didn’t. You deal directly with the person who knows the code, not a ticket queue.
What’s included
Maintenance & Support, covered.
Keep your website or application secure, reliable and up to date. We manage updates, resolve issues and support ongoing improvements as your business needs change.
- 01
Updates
CMS, plugin and framework updates applied and checked, rather than left to pile up.
- 02
Security
Security fixes applied promptly, and access kept to the people who need it.
- 03
Monitoring
Your site or application is monitored, so problems are picked up quickly.
- 04
Backups
Backups set up and checked, so the site can be restored if something goes wrong.
- 05
Hosting
Hosting on proven, managed platforms, with domains, SSL certificates and DNS looked after.
- 06
Fixes and improvements
Issues resolved and improvements made as your needs change, without starting a new project each time.
How it works
What each stage delivers.
- 01
Review
For a site we didn’t build, we start with a review of the code, hosting and plugins, and fix anything urgent.
- Site review
- Urgent fixes
- 02
Agree
A monthly plan sized to your site: what is covered, and how requests reach us.
- Monthly support plan
- 03
Maintain
Updates, monitoring and backups carried out as routine.
- Applied updates
- Checked backups
- 04
Improve
When something needs fixing or changing, you contact your technical lead directly.
- Fixes and changes
Questions
Common questions.
Do you support sites you didn’t build?
Yes. We start with a review so we understand the code and hosting, fix anything urgent, and then look after it like one of our own.
What does a support plan cost?
Plans are sized to the site: how often it needs updating, how much changes month to month and what it runs on. We agree a monthly fee up front. Work outside a plan is charged at an hourly rate.
What happens if something breaks?
You contact your technical lead directly, not a ticket queue. Monitoring means we are often already looking at it.
Can you move our hosting?
Yes. We can move your site to a managed platform and handle the domain, DNS and certificate changes, planned to avoid downtime.
Contact
Let’s discuss your
next project.
Tell us what you need, and we’ll help you work out the next step.